FAQ | Hair Products Boutique – Hair Products Boutique

FAQ

 

What delivery options do you offer? 

We offer two delivery options: 

  • Economy Shipping (10-25 Working Days) 
  • EMS Fast Shipping (5-10 Working Days) 

You can choose which one you prefer during checkout. 

 

Will I be charged customs and import charges? 

It's possible yes. 

Any order placed for delivery outside of the EU could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods. 

As we don't have control over these charges we are unable to advise what the cost may be. 

 

What do I do if I have not received my order? 

We will send you an email as soon as your order is on the way. 

If you do need to report your order as lost you can contact us at m.k.barberdeals@gmail.com 

 

When will I receive my refund? 

Your refund should be returned to your account within 5 working days and we'll send you an email to let you know it's on its way. 

If you don't receive your refund and it's been 10 working days since you received our email, then you can contact us at m.k.barberdeals@gmail.com 

 

How can I pay for my order? 

We offer a variety of online payment methods to ensure our customers can place orders with ease, and those options are: 

  1. Visa 
  2. Visa Debit 
  3. Mastercard 
  4. American Express 
  5. PayPal 

You can select your preferred payment method during checkout. As we take fraud very seriously, your card will need to be validated and authenticated by us and the card issuer. 

We do this to ensure that our customers are safe while they shop. 

 

I have received a damaged item. What should I do? 

We take pride in our products so we're sorry to hear you've received your order damaged. 

Sometimes things can go wrong but don't worry, we can help. You can send us an email at m.k.barberdeals@gmail.com. 

Please don't throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. 

As soon as we've looked into what went wrong, we'll let you know what we plan to do next by sending you an email. 

 

I have received the wrong item/an item is missing form my order. What should I do? 

We're really sorry to hear that, sometimes things can go wrong but don't worry, we can help. Please send us an email at m.k.barberdeals@gmail.com. 

We'll need to know the following information so that we can fix this for you- 

  1. Order Number
  2. Incorrect item received (if applicable)
  3. The correct item ordered

As soon as we've looked into what went wrong, we'll let you know what we plan to do next by sending you an email. 

 

What do I do if I have ordered the wrong item? 

Don't worry we understand that this can happen. 

You can send us an email at m.k.barberdeals@gmail.com with the Order Number which you want to cancel. 

If the order has not yet been shipped, we will cancel it for you and return your payment. 

If the order has been shipped, you will need to ship it back to us. As soon as we receive the order, we will refund the order to you. 

 

How do I make changes to my order? 

You can contact us at m.k.barberdeals@gmail.com for any changes (including cancellations). 

In your email you will need to include the following: 

  1. Order Number
  2. The changes that you wish to do 

We will check to see if the order has been shipped yet, and if it hasn’t, we will make your changes. If it has, you can return it and we will return your payment and you can place a new order with the items you want. 

 

How will I know when my order has been dispatched? / Where is my order? 

As soon as your order has been shipped, we will send you an email with its tracking number which you can use to check its current location. 

 

Can I make changes to my basket? 

Yes, click on the Cart icon at the top right corner of the page and you'll be able to see the item(s) you have in there so far? 

You can either increase the quantity of the items you wish on the quantity column, or remove any undesired items with the ‘Remove’ button under the product name.